Advisor, Metiss Group

Informally a part of the team since 1996, Jeremy Gave formally joined the team in 2016. In addition to contributing to our general focus as Behavior Experts At Work, Jeremy will be leading the efforts for our new service offering, Hospitality Advantage™, focused specifically on the many faces of hospitality and their need to hire exceptional people in member/resident/guest-facing roles. After being raised with an orientation to behavior analysis and attentiveness, Jeremy graduated from Michigan State University from the Eli Broad School of Business with a degree in Hospitality. He has practical work experience at Oakland Hills Golf and Country Club (MI), Charlotte Country Club (NC), Trump National Resort Charlotte, and a NC staffing company.

Sessions

1:30 PM | Breakout Session
Behaviors from Server to CEO: A Case Study
Ballroom D

Positioning and delivery on a bundled service offering can be challenging when doing so for the first time. But having the expertise and a strong case study may help to tip the odds in your favor. Join Cyndi Gave and Jeremy Gave as they discuss their experience with Olde Mecklenburg Brewery where they positioned and sold a bundled selection service that enacted a 10-step process that scaled up for higher levels, and down for lower levels positions. In this session, you will learn which tools to bundle together in one service offering and how to position the offering to drive value of a multi-step process to clients.